Contact
Who operates this site
online-vavada.com and the Ramses’ Treasure game are operated by AthletixSport LLC, 1055 175th St, Homewood, IL 60430-4610, United States.
General support
Email: AthletixSport@proton.me. We aim to reply within two business days. Please write from the email address linked to your account and include your username, so that we can find your account without asking for anything else.
What to write to us about
- Account access : you cannot sign in, or you believe someone else has used your account.
- Coins and bonuses : a welcome or daily bonus did not arrive, or your balance looks wrong.
- Age verification : you have been asked to confirm your age.
- Taking a break or closing your account : see Responsible Social Play for what each option does. Requests to close an account are actioned within two business days.
- Bugs and technical problems : tell us which browser you use and what happened; a screenshot helps.
- Partner links : ask us whether a specific link is a commercial one; see our Affiliate Disclosure.
- Reporting a minor : if you believe someone under the minimum age is using this site, write to us and we will close the account.
Privacy and data requests
Our Privacy Officer is Genaro Wilson: ayezebaded410@gmail.com. Use this address to request access to your personal information, ask for a correction, request deletion, withdraw your consent, ask where your data is held, or make a privacy complaint. We respond within 30 days. Full details, including how to escalate a complaint to the Office of the Privacy Commissioner of Canada or, in Quebec, to the Commission d’accès à l’information, are in our Privacy Policy.
Postal address
AthletixSport LLC
1055 175th St
Homewood, IL
60430-4610
United States
What we are not
We are an independent operator of a free social game. We do not offer real-money gambling, we do not provide casino services, we do not process payments, and we are not affiliated with any casino, gambling operator, betting service, or licensing authority. If you are looking for support with gambling, the services listed on our Responsible Social Play page are free and confidential.